Upholstery & Furniture Resource Hub
Find comprehensive information about our diverse service and product offerings, all conveniently located in one place.
Got a question? Keep reading to find the answers you need.
Please take a moment to review these frequently asked questions before contacting us about our products and services. The following content can solve many common inquiries that we receive.
General
Check and ACH options are available for no fee. You can pay over the phone by credit card, which entails a 3% processing fee.
Our standard payment terms involve splitting the invoice into two separate payments, each totaling 50% of the order’s value. The first payment is due upon placing the order, while the final payment is expected upon delivery of the order. This approach ensures a fair and balanced payment process for both parties involved, as custom fabrics and materials will need to be ordered in explicitly for the order.
If you wish to cancel the order, we can accommodate your request, even though the initial deposit is non-refundable. Your satisfaction and peace of mind are important to us, and we strive to be flexible in addressing your needs.
For comprehensive details regarding our terms and conditions, disclaimers, as well as warranty information, please visit the following link to review our dedicated web page: Terms and Conditions. This page provides a thorough overview of our policies to ensure transparency and clarity for our customers.
Yes and no. We can schedule a (virtual or in-person) site visit to assist you with layout and design, gaining a comprehensive understanding of your vision for the space. However, we do not have the capability to create formal design plans. We can provide layout suggestions the old-fashioned way (paper and pen) if we have confirmed dimensions.
Yes, all of our products are commercial grade, designed and manufactured to meet the rigorous standards required for commercial use.
We primarily manufacture our custom furniture at our Washington facility, with support from regional partner production facilities for product suppliers. Sourcing materials and components is of utmost importance to us, ensuring our products are of the highest quality and proudly American-made.
Yes, we do! We have a comprehensive fabric book library room located at our facility with hundreds of samples for you to browse. Our collection includes a wide range of grades, colors, and patterns, featuring materials such as mohair, leather, fabric, and vinyl. Please note that visits to our material gallery are by appointment only. For more detailed information and to receive physical samples for final approval, please reach out to us. You can find online links and resources on our website to help narrow down your selection.
Standard Products
Yes! We’ve been doing this for a long time, and we have answers to all your questions. Please email us your specific project info and we’ll get back to you right away.
The minimum order requirement varies based on the specific needs and preferences of the customer. Please contact us for more details.
Yes, but the cost of the sample item along with shipping charges would be applicable. To ensure you make an informed decision, we strongly encourage you to visit our product showroom located in Kent, Washington. This allows you to evaluate and select the best product that meets your needs before making a purchase.
Custom Orders
At our core, we prioritize customer satisfaction above all else. While we strive to accommodate your deadlines, we also uphold the importance of maintaining the quality craftsmanship that defines our work. We promise to collaborate closely with you to align with your schedule, always offering transparent guidance on what is realistically achievable within the given timeframe. Your project’s success and quality remain our utmost priority.
Our estimate lead time is typically 3-5 days from receipt of details needed. Please specify if you want full banquettes, or upholstered panels made to attach to your banquette/booth structure.
Yes, we provide the option of COM (Customer’s Own Materials).
Our headquarters is located at 19615 Russell Road, Kent, WA 98032. We offer tours, but they must be scheduled in advance. We also have regional distribution facilities in California, Tennessee, Nevada, and New Jersey to better service the entirety of the United States.
Yes, we do conduct field visits. During these visits, we gain valuable insights into your needs and vision for the space, allowing us to better tailor our solutions to your requirements.
Our typical lead time for fabrication is between 6 to 8 weeks from when all necessary materials and information are gathered, including the approval of final drawings.
While it’s possible for you to supply substrates, we recommend allowing us to manufacture them to ensure they meet proper construction standards for upholstery.
We request a minimum of 2 control samples to be sent to:
QA Group – c/o Production Assistant
19615 Russell Road
Kent, WA 98032
QA Group suggests using Velcro instead for most applications (except if mounted overhead or on the ceiling). Velcro ensures a secure attachment without movement once the cushion is in place. Z-clips may compromise the quality of cushion attachment, leading to shifting and potential breakage during use.
In some cases, this may be feasible. However, typically we require the structures to ensure proper fitting of the cushions.
Yes, we offer nationwide delivery and installation services, which can be included in your project estimate.
Absolutely, we have multiple dock doors and two forklifts available at our Washington location to facilitate loading your furniture onto your chosen mode of transportation.
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