What to Expect
Custom Upholstery Order Timeline
Thank you for giving QA Group the opportunity to bid on your custom upholstery project! As we proceed, we’ll keep you informed at every step. Our team will work closely with you from start to finish to design and engineer the perfect upholstered solution for your space and budget. Below, you’ll find our updated custom upholstery order timeline of what to expect.
Your Project Deadline & Customer Experience Are Our Top Priorities
01 Estimate Request
It begins with an idea...
Submit a project inquiry through our website, and a sales team member will work with our estimating department to prepare a detailed quote. Please allow 2 to 5 business days for turnaround – or more for complex scopes.
02 Approval & P.O.
...one that gradually evolves...
Once you approve the estimate, we’ll begin processing your purchase order and aligning it with our documentation. You’ll receive an order confirmation outlining exactly what will be built; please review it carefully to ensure all details are accurate and complete.
To keep your project on schedule, we recommend submitting your PO as early as possible, even if the timeline is months out, as our production calendar fills up quickly.
03 Deposit & Procurement
...shaped by your confirmation...
After we receive your purchase order, the next critical step is the deposit payment. This enables us to promptly order any long-lead-time materials and keep your project on track. To avoid delays, please review and approve all fabrics and special items as soon as possible. Lead times do not begin until all materials are confirmed and orderable.
Vendor inventory is not guaranteed by us. Delays in approval may result in stockouts or backorders, with no alternative source available.
04 Pre-Production
...we thoroughly plan for success...
Once materials are approved and ordered, your project moves to our pre-production team. They’ll review your drawings (if provided) and contact you directly with any questions or needed clarifications.
05 Engineering
...crafted to precise specifications...
Once the scope is confirmed, your order moves to engineering for rendering development. These renderings are your final opportunity to review and request changes before production. They will override any previous drawings or reference images and serve as the definitive guide for manufacturing. Please review, sign, and return the approved renderings to proceed.
06 Manufacturing
...then, we let the work shine...
Once renderings are approved (or deemed unnecessary), our engineering team will create shop drawings and move your project into production.
Standard lead time is 6 to 10 weeks, depending on project size. This timeline begins once we have final drawing approvals or all required materials – whichever is later. Production begins only after we’ve received the deposit (if required), confirmed all materials, and obtained customer approval on dimensions and engineering.
07 Q.C. & Transportation
...made in America, guaranteeing lasting quality.
Once your project is complete, we’ll contact you to schedule delivery based on the original estimate. Before it leaves our facility, every piece undergoes a detailed quality control check to ensure precise dimensions and exceptional craftsmanship.
We’d also love to hear about your experience. Your feedback helps others understand the care and quality they can expect from our team.
We’re excited to collaborate with you and your team. If you have any questions along the way, please don’t hesitate to reach out. Thank you once again for trusting QA Group with your custom upholstery needs.
