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Privacy Policy and Data Protection Practices

Privacy Policy

Thank you for visiting QA Group at www.qagroup.us. Our Privacy Policy explains how we use and protect your information.

This Privacy Policy describes the policies of QA Group, 19615 Russell Road, WA 98032, United States of America, email: info@qagroup.us, regarding the collection, use, and disclosure of your information when you use our website (https://qagroup.us – the “Service”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not use the Service.

QA Group may modify this Privacy Policy at any time without prior notice. The revised Policy will be posted on this page. Continued use of the Service after that time constitutes acceptance of the updated Policy. We recommend reviewing this page periodically. 

Third-Party Tools, Advertising Services, and Data Sharing

We use third-party tools and service providers, including Google Analytics, Google Ads, Meta (Facebook and Instagram advertising tools), and HubSpot, to help analyze website traffic, measure advertising performance, manage customer relationships, improve our services, and deliver more relevant advertising.

These third-party services may use cookies, tracking pixels, tags, server-side tracking, and similar technologies to collect or receive information from our website, forms, advertisements, emails, and other online interactions. This information may include device and browser information, IP address, pages visited, actions taken on our website, form submissions, and conversion events.

We may also share or upload first-party customer information, such as name, email address, phone number, company information, website activity, form submissions, and conversion activity, to advertising and analytics providers such as Google and Meta. Where applicable, this information may be hashed or otherwise processed before being used for advertising measurement, attribution, retargeting, audience matching, suppression lists, and personalized advertising.

These providers may use the information to provide analytics, advertising measurement, attribution, audience matching, and advertising services on our behalf and in accordance with their own privacy policies.

Information We Collect

QA Group collects and processes the following personal information:

  • Name
  • Email
  • Mobile number
  • Payment information

How We Use Your Information

We use your information for the following purposes:

  • Marketing and promotional communications
  • Testimonials
  • Customer feedback collection
  • Customer support
  • Administrative purposes
  • Site security and protection
  • Dispute resolution

We use HubSpot as a customer relationship management (CRM) platform to store and manage customer interactions, form submissions, communications, sales activity, and related business records.

If we intend to use your information for any other purpose, we will request your consent and use it only for the purpose(s) for which consent was provided, unless otherwise required by law.

Retention of Your Information

We retain personal information for 2 years after inactivity, or as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Certain data may be retained longer for legal, regulatory, fraud prevention, or record-keeping purposes.

Anonymous and aggregated data that does not identify you may be stored indefinitely.

Cookies and Tracking Technologies

For more information on how we use cookies and tracking technologies, please refer to our Cookie Policy below.

Some cookies and tracking technologies are placed by third-party services such as Google, Meta, and HubSpot to support analytics, advertising, and customer relationship management functionality.

Grievance / Data Protection Officer

If you have questions or concerns about how your data is handled, you may contact:

QA Group
19615 Russell Road
Kent, WA 98032
Email: info@qagroup.us

How We Collect Your Information

We collect or receive information in the following ways:

  1. When you fill out a form or submit information through our website
  2. When you interact with our website

How We Share Your Information

We do not transfer your personal information to third parties without your consent, except in the following circumstances:

  • Marketing and advertising platforms (including Google and Meta)
  • Analytics and data processing providers
  • Customer relationship management platforms (such as HubSpot)
  • Service providers and vendors supporting our operations
  • Legal entities when required

QA Group requires such third parties to use the personal information only for the purpose for which it was transferred and not retain it longer than necessary.

We may also disclose your personal information:

  1. To comply with applicable laws, regulations, or legal processes
  2. To enforce agreements, including this Privacy Policy
  3. To respond to claims that your use of the Service violates third-party rights

If QA Group is merged or acquired, your information may be transferred as part of that transaction.

Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or delete your personal data
  • Receive a copy of your personal data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with a regulatory authority

To exercise your rights, contact us at info@qagroup.us. We will respond in accordance with applicable law.

You may opt out of marketing communications by contacting us at info@qagroup.us.

You may also opt out of personalized advertising and tracking through your browser settings, cookie preferences, or industry opt-out tools:

If you choose not to provide or allow processing of required information, certain services may not be available.

Security

We use reasonable security measures to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookie Policy

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use
Manage cookie preferences
Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Curious about the rules and guidelines that include topics such as general terms, and disclaimers, as well as workmanship warranty, etc.? View QA Group Terms & Conditions.